Privacy Policy
Protecting Your Privacy, Safeguarding Your Data
Effective Date: 01/01/2025
1. Who We Are
Ascend Vision Partners, Southeastern Eye Care Management LLC, Thurmond Eye Associates PLLC, and all affiliated practices and surgery centers (“we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us in other ways.
2. Information We Collect
- Personal Information: Name, phone number, email address, mailing address, appointment details, and other data you provide via forms, contact requests, SMS opt-in, or appointment scheduling.
- Automatically Collected Information: IP address, browser type, device information, operating system, referral source, and usage data collected through cookies or similar technologies.
3. How We Use Your Information
- To schedule and manage appointments
- To communicate with you via phone, SMS, email, or postal mail
- To send appointment confirmations, reminders, or updates
- To provide patient support and improve user experience
- To comply with legal and regulatory requirements
- To operate and enhance our website and services
4. SMS Consent and Communication
If you provide your phone number and opt in to receive SMS communications, you may receive texts related to appointment reminders, follow-ups, or other service-related updates.
- Consent for SMS Communication: By opting in via a web form or other method, you consent to receive SMS messages from Ascend Vision Partners at the phone number you provide.
- Required Statement: SMS consent is not shared with third parties for marketing purposes. No mobile opt-in data is shared.
- Message Frequency: May vary depending on your interactions with us.
- Opt-Out: You may opt out of future messages at any time by replying “STOP.” Text “HELP” for assistance or call us at 1-833-287-6525.
5. Cookies
We use cookies to enhance user experience. Cookies may store preferences, login status, and analytics. You may disable cookies in your browser settings, but some features of our site may not function properly.
6. Embedded Content and Third-Party Links
Our website may include embedded content (e.g., videos, images) and links to external websites. These sites may collect data, use cookies, and track your interaction. We encourage you to review their privacy policies.
7. Information Sharing
We do not sell, rent, or lease your personal information to third parties. Additionally, SMS consent is not shared with third parties for marketing purposes. No mobile opt-in data is shared.
We may share your information in the following situations:
- Service Providers: With vendors assisting in technical support, communication, analytics, appointment reminders, or customer service—strictly for operational purposes and under confidentiality agreements.
- Legal Requirements: When required to comply with legal processes, court orders, or to protect our rights and safety.
- Business Transfers: If involved in a merger, acquisition, or asset sale, your data may be part of the transaction.
8. Data Security
We implement technical and organizational safeguards to protect your information from unauthorized access or disclosure. However, no system is completely secure.
9. Data Retention
- Comments: Retained indefinitely unless manually removed.
- User Accounts: Stored as long as the account is active or as required by law.
- Other Interactions: Retained based on operational or legal necessity.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, update, or delete your personal data
- Restrict or object to data processing
- Withdraw consent (where applicable)
- Request an export of your data
To exercise your rights, contact us using the details below.
11. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If discovered, such data will be deleted promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The “Effective Date” will reflect the latest version. Please review this page regularly for changes.
13. Contact Us
Ascend Vision Partners
1925 N. Mills Avenue
Orlando, FL 32803
Phone: 1-833-287-6525
Website: https://ascendvision.com